05-18-2016 04:03 PM
I had an issue where I was getting the blue screen of death and also the computer was running way slow and locking up after getting rid of the blue screen issue. I wanted to retore to factory settings and found that drive 😧 is empty. Not sure where the files went but want to know a reliable source to purchase the files to restore to factory settings. So far I found a company restore.solutions but dont know if they are reputable. Any ideas would be appreciated to get this computer going at normal speeds again and not taking 15-30 mins to startup. Thanks in advanced.
Solved! Go to Solution.
05-18-2016 05:31 PM
Wmm383, welcome to the forum.
Since HP most likely won't have the disks, I suggest trying this company. They have been used by several members of the Forums.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
Custom build: Corsair 750D (Full Tower); MSI MEG z390 ACE motherboard; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB
HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink
HP Photosmart 7520 AIO
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I am not an HP employee.
05-18-2016 05:45 PM
I know nothing about Restore Solutions.
HP is no longer providing the option to purchase a recovery disc set.
You can no longer legally download Win Vista from Microsoft.
It appears you may have run out of options.
Blue Screens, lock ups, and poor performance could indicate additional hardware problems.
Maybe you should try a system restore. Or consider installing a user friendly version of Linux such as Linux Mint.