cancel
Showing results for 
Search instead for 
Did you mean: 
rmbrouwer
New member
2 1 0 0
Message 1 of 4
267
Flag Post

Pavilion TP01-0950nd issue after Bios update

HP Recommended
TP01-0950nd

Hi all,

 

After a BIOS update on the desktop, office 365 mail is not working anymore in the outlook client.

 

If i try to configure the mailbox again (through a new mail profile) it's is also not working.

I have tried the mailboxes on a different machine (in my case another laptop instead of a desktop) but this works well.

 

How can this be possible, and how to fix this?

 

Kind regards,

 

Robert

 

 

Tags (1)
3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 4
Flag Post
HP Recommended

@rmbrouwer Welcome to HP Community!

 

I understand that the Pavilion TP01-0950nd issue after Bios update.

 

In that case, perform the BIOS recovery and check.

 

Please turn off the computer and turn on the computer to perform the below steps.

 

Press the  Windows key and then followed by the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
rmbrouwer
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi Praveen,

 

I did not restore the old Bios version, but i know the issue.

The strange thing is, the users profile was corrupted after the Bios Update. (latest version)

 

After creating a new profile, it works again.

Thanks for the support.

 

Kind regards,

Robert

0 Kudos
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 4 of 4
Flag Post
HP Recommended

@rmbrouwer

 

Thank you for the update.

 

We are happy to hear that you have resolved the issue.

 

In the future, if you have any other concerns. Please get back to us. We will assist you.

 

Have a nice day!!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation