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‎10-29-2021 04:47 AM

HP Recommended
Product: pavilion all in one 24-b209na

I have a DST failure id 94NCRV-8N3ARE-GXPQRG-60R603

How can I put this right please?

1 REPLY 1

‎10-29-2021 05:02 AM

HP Recommended

Slow running PC plus the failure code would indicate a failing hard drive, which needs to be replaced.

The spec page indicates it is either a 1 TB SATA  7200 RPM  OR a 2 TB  SATA  5400 rpm.  Either are easy to find and replace.

Or you can replace with a 2.5" SSD SATA replacement drive.

When the new drive is installed, then reinstall software, assuming you do not have an up-to-date backup to reinstall everything.

You will need Windows 10 install disk.

If you need the install media for Windows 10, you can make it from this Microsoft download

https://www.microsoft.com/en-us/software-download/windows10

With a working PC, scroll down to the "Using the tool to create installation media"
and then follow the directions. You can make either the DVD or USB. Use this new media to install Windows 10.
When the install asks for the product key, click the "I don't have a product key" option to continue,
then the install will continue. It will be activated once it connects to the internet, as it uses a digital key.

 

 

 

 


I'm not an HP employee.
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