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Pc Keeps Turning itself off

HP Recommended
Hp pavillion gaming desktop 690-0010
Microsoft Windows 10 (64-bit)

Can Someone Please Help me. It started a month ago when I found out I could dual boot my hp pavillion gaming desktop 690-0010. However it was unsuccessful the boot logo would not appear anymore so I panicked and thought my bios was ruined. So I used a method where it restores bios it was win + B on startup. But all it did was not make the computer boot and it let out beeps. So I sent it to hp where they fixed it when it arrived I turned it on to download some steam games left the room and came back to it off. When I pressed the power button nothing happened. A few days later my cousin looked at and he came to the conclusion that the power button was broke and the motherboard battery was dead. He replaced the battery and showed me how to turn it on without the switch using a screwdriver. We turned it on and we thought we fixed it so later in the night I was playing a game for like 2 hours and it shut off again. Can someone please help me this is really annoying since this thing is only 6 months old. Any help is appreciated.

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Message 2 of 2
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@Sonnyboy234

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

Since this is a Hardware issue please contact HP Support in your Region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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