• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-17-2019 05:42 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

My pc two days ago was working perfectly.Last night I tried opening it .I heard the sound that it does while booting but the screen the keyboard and the mouse werent working.I unplugged the power cable but it didnt do anything. 

3 REPLIES 3

‎12-17-2019 05:45 AM

HP Recommended

Hello, do you heard the sound of Windows or a BIOS's sound?? You can try to make an hardware reset. For this you need to unplug your AC adapter, and press during 30 seconds Power button with any power. 

 

Or, because it is a new PC, you can contact your seller for ask if an exchange is possible. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

Was this reply helpful? Yes No

‎12-17-2019 06:14 AM

HP Recommended

Thanks for replying but it didnt work

Was this reply helpful? Yes No

‎12-17-2019 06:20 AM

HP Recommended

When I have written you can contact your seller for ask if an exchange is possible. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.