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‎12-17-2019 05:42 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

My pc two days ago was working perfectly.Last night I tried opening it .I heard the sound that it does while booting but the screen the keyboard and the mouse werent working.I unplugged the power cable but it didnt do anything. 

3 REPLIES 3

‎12-17-2019 05:45 AM

HP Recommended

Hello, do you heard the sound of Windows or a BIOS's sound?? You can try to make an hardware reset. For this you need to unplug your AC adapter, and press during 30 seconds Power button with any power. 

 

Or, because it is a new PC, you can contact your seller for ask if an exchange is possible. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎12-17-2019 06:14 AM

HP Recommended

Thanks for replying but it didnt work

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‎12-17-2019 06:20 AM

HP Recommended

When I have written you can contact your seller for ask if an exchange is possible. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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