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‎05-14-2020 09:43 PM

HP Recommended
Product: HP Pavillion 500-016
Operating System: Microsoft Windows 10 (64-bit)

HP Pavillion 500-016 windows 10 64bit .no error message/only shows with select keyboard layout starting with US first choice.press enter brings troubleshoot or turn off.then advanced option screen start up repair doesnt help

1 person had the same question
1 REPLY 1

‎05-19-2020 03:33 PM

HP Recommended

@Jsuperiorauto 

The specs for your PC say it came out in 2013 and came with Windows 8 preloaded, not Windows 10.  So, if this was the case with yours, that means you must have Upgraded it to Win10 and that corrupts the HP recovery files in the process.  So, there is no way NOW to do a system recovey.

 

This message usually indicates that Windows is being reinstalled, as one of the prompts is for the keyboard layout.  Is that what you are trying to do?



I am a volunteer and I do not work for, nor represent, HP
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