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‎08-05-2024 07:48 AM

HP Recommended
Product: OMEN by HP 25L Gaming Desktop PC GT15-1000i (6J775AV)
Operating System: Microsoft Windows 11

Hello, I’m having issues with my pc turning on. Before this happened, it was constantly crashing after a few hours of using. It wouldn’t turn on at all yesterday, until after it was unplugged for hours. I seen a video about changing the ram to another slot, which I did, and it started working for a little bit. But this morning I went to turn it on and it’s still not powering up. Could this be a power cord issue? Or is there anything else it could be?

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3 REPLIES 3

‎08-06-2024 09:59 AM

HP Recommended

Hello @Crespo332 

 

How are you ?

 

Of course, it could be a cable fault, but to be sure and try to isolate the fault, do an electrical reset:

1 - Remove the power cable
2 - Hold the power button for 1 min
3 - Replace the cable and try to turn on the Desktop

 

I´m Waiting

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‎08-06-2024 12:19 PM

HP Recommended

I tried, but unfortunately it didn't work. I also got a new power cord but that didn't change anything either. Should i get a new power supply? I have also read that taking out the cmos battery and re-inserting it may help. Any more thoughts on the matter will be appreciated.

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‎08-06-2024 01:47 PM

HP Recommended

Hello @Crespo332 

 

I recommend checking if an assistant below can support:

 

HP® Service Center Locator - United States | HP® Support

 

Regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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