Phone number needed to contact HP support

Luka23 · ‎05-06-2021

I received a critical alert from windows that my computer is blocked and I am to call a *bleep* phone number but I am reluctant to give them information. When I did call they wanted access to my computer so I said no and hung up. It also says that the windows firewall has block some features of this program. There is also a very loud alert alarm that is going off, do I turn off the computer?

Prométhée · ‎05-07-2021

hi

You are probably the victim of a ransomware virus

https://www.malwarebytes.com/ransomware/?lr

It is often very difficult to recover the computer, it all depends on the type of blockage
I advise you to turn off the computer
Then look for help on websites specializing in viruses.

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