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OMEN 30L Desktop - GT13-0280z CTO

I was playing oblivion remastered and it crashed my computer. I had a driver issue and now one of my monitors wont turn on with my PC unless in safe mode, my game wont play, and i cannot put the pc in sleep mode. Please help. 

1 REPLY 1
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@NeedOmenHelp, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Boot into Safe Mode and Remove Display Drivers

Since one monitor works in Safe Mode, this is our safe recovery zone.

Boot into Safe Mode

Uninstall current GPU drivers:

Open Device Manager (Win + X > Device Manager).

Expand Display Adapters, right-click on your NVIDIA GPU, and choose Uninstall device.

Check "Delete the driver software for this device" if available, then click Uninstall.

Restart your PC normally. One display might come up using Microsoft Basic Display Adapter.

 

Reinstall Official GPU Drivers Cleanly

Download NVIDIA GeForce Experience if not installed.

Let it auto-detect your GPU and download the latest Game Ready Driver.

During installation, choose Custom (Advanced) and check "Perform a clean install."

 

Fix Sleep Mode Not Working

Update chipset and BIOS:

Go to: Official HP® Drivers and Software Download | HP® Support

Download and install all the latest drivers.

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

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