Please help

[Laylefy]

Hello I ask for your help Dropped the monoblock and then the matrix broke. the matrix for this model is no longer sold. Is it possible to replace the matrix on the model of another monoblock  please help.

HP Omni 120 Aio PC

[praveen196]

@Laylefy Welcome to HP Community!

I understand that you would like to exchange the product.

In that case, I would suggets you contact our HP shopping team.

https://store.hp.com/us/en

Or you can contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!