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‎05-30-2024 10:44 PM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

1717130399201800918460046281255.jpg

 Please solution 

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1 person had the same question
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‎05-31-2024 05:56 AM - edited ‎05-31-2024 05:58 AM

HP Recommended

That message typically means the hard drive has failed and needs to be replaced.

Did you do as instructed on that screen and press F2 to run the Diagnostics?  If not, then do so and report whether the hard drive has failed or not.  If you did run the F2, what was the result?

FYI: if that PC is running Windows 7, then that means it is probably pretty old, which would mean the drive most likely has failed.


I'm not an HP employee.
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