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lon20
Level 1
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Poorest quality computer I've ever owned

HP Recommended
HP Pavilion 24-xa1008na All-in-One
Microsoft Windows 10 (32-bit)

I purchased my first HP a few days ago - HP Pavilion 24-xa1008na All-in-One - and got it delivered yesterday.

I've been completely floored at how truly poor quality this computer is.

 

It's got an AMD Ryzen 5 3550H with Radeon Vega Mobile (=which the tech specs didn't specify) Gfx, 8Gb and 1Tb drive. However. it is extremely slow even with only factory installations. A download takes anywhere from 30min to 1 hr. Internet hangs all the time although I've got very fast internet speed and my other computer has no issues at all. It has over 20 drivers outdated and can't handle to download and install any of them (I tried for 6 hours). The 1TB drive has been allocated to D drive while the main C drive has only 235Gb.... The so called "Bang Olufsen" speakers are 50% below average and sound is very poor. I sincerely doubt these speakers can be authentic BO ones. It doesn't even have a recovery partition, which every computer I have ever owned in the past 15 years have.

For all of this I paid £750 yet the performance is that of a £200 computer. The only positives is the screen. I've owned £400 computers with far better quality and performance than this one.

 

I thought HP was supposed to be one of the best brands out there!

 

Is this normal for HP or did I end up with a lemon?

1 REPLY 1
WAWood
Level 16
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HP Recommended

@lon20 

Sorry you're so frustrated with a new HP AIO, but let me try to at least deal with some of your issues ...

 

A MAJOR factor in the perceived SLOWNESS of any new Win10 PC is that they sit in warehouses for weeks or month, and when the customer first starts them up, you are suddenly saddled with HOURS and HOURS of Windows Update.  I bought an AIO the end of 2018 and was surprised to find the OS was way more than 9 MONTHS out of date!  Since MS comes out with a new Win10 version every 6 months, I thought it would be at most, a few months out of date.

 

Until those updates are done, and we really could be talking HOURS or DAYS, there is really nothing you can do to get control of your PC back.  Sorry, but that is the world of Windows 10.

 

Are you using WiFi or wired Internet?  You said your other PC is a LOT faster -- is it using WiFi or wired Internet?  IF they are both using the same kind of connection, then run ookla's Internet Speed Test and both and compare the results.  Realize that the CPU on your PC will be heavily burdened until the Windows Updates are done, so that can affect the speed to a degree.

 

I don't know why you can't download the HP drivers, you SHOULD be able to do that.

 

The drive allocation is most probably because you have a 1TB HDD and a 256GB SSD -- so that allocation is not unusual.

 

You don't have a Recovery Partition because HP has stopped providing those with new PCs and provides HP Cloud Recovery instead -- see here for info:  https://support.hp.com/us-en/document/c06162205

 

You should probably call HP Customer Support and discuss these issues with them.  You should not be having problems like this with a new PC!  You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

 

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Goto this page https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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