cancel
Showing results for 
Search instead for 
Did you mean: 
Evanlicious
Level 1
2 1 0 0
Message 1 of 2
316
Flag Post

Solved!

Possible Hardware Issue With HP Chromebook 14 (Most likely SSD or Memory.)

HP Recommended
HP Chromebook 14
Chrome OS

Hello! As of recently, my dad's coworker has been having issues with his HP Chromebook 14 not turning on until a few hard resets. (Refresh + Power) I managed to fix that by recovering the Chromebook, but then it started shutting off randomly. I recovered it a second time and it worked for a night, but when I woke up the next day, it was totally useless, even using the hard resets. I can see the first part of the recovery screen, where it says to plug in external media, but I can't see anything after that, due it turning into a gray screen. I would appreciate some help. Warranty is expired. The Chromebook is a year or two old.

 

EDIT: I forgot to mention that I tested it according to https://support.hp.com/us-en/document/c04355990 in Crosh while it wasn't bricked, and the command storage_test_1 didn't work (wouldn't load, just quit due to something), only storage_test_2 did. All other commands were fine and gave me test results, no errors for those tests.

Just trying to fix some computers and kudos some posts.
1 ACCEPTED SOLUTION

Accepted Solutions
Echo_Lake
HP Support Agent
HP Support Agent
23,696 23,654 1,082 1,115
Message 2 of 2
Flag Post
HP Recommended

@Evanlicious
Thank you for posting on HP Support Community.

 

Ley's try and reinstall the Chrome operating system (OS) Follow the steps to recover your Chromebook.

 

If this fails you can ship the unit in for service center. 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
23,696 23,654 1,082 1,115
Message 2 of 2
Flag Post
HP Recommended

@Evanlicious
Thank you for posting on HP Support Community.

 

Ley's try and reinstall the Chrome operating system (OS) Follow the steps to recover your Chromebook.

 

If this fails you can ship the unit in for service center. 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation