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02-09-2018 08:44 AM
Last fall, I purchased an APC UPS unit for this machine. I also installed the monitoring software which cam with the unit, APC PowerChute. During the install process, PowerChute said it as "disabeling" the system power management features. After that, the monitor power-off and screen saver no longer functioned. So, I removed the PowerChute application. Doing so did not restore function to these features. Since then, I have looked many times at the Windows power settings and the BIOS settings. I even wiped the hard drive and reinstalled the OS. Nothing I try seems to remedy this issue. I am looking for options.
Thank you,
Norman D. Powell
Madison, IN, USA.
02-09-2018 09:32 AM
> Since then, I have looked many times at the Windows power settings and the BIOS settings.
> I even wiped the hard drive and reinstalled the OS.
> Nothing I try seems to remedy this issue.
Weird.
The only two places where "power settings" can be viewed/changed are within Windows or within the BIOS.
There is no "cloud-storage" where such settings were stored, and could be retrieved.
Since you "wiped" the hard-drive and reinstalled, any previous settings within Windows have been lost/overwritten.
So, please look again within the BIOS settings.
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03-02-2018 08:52 PM
I apologize for taking so long to reply. I have tried several different power plans. Nothing changes. At first, I thought it might be a video adapter issue, so I tried a different one. I also tried the integrated video.
I am starting to believe the APC software may have altered something in the BIOS that I cannot change. Perhaps the solution would be a re-flash of the original firmware.
Thoughts?
03-02-2018 11:13 PM
> I am starting to believe the APC software may have altered something in the BIOS that I cannot change.
Anything is possible, but I don't believe it, especially because the images you captured during BIOS SETUP do not show anything out of the ordinary.
> Perhaps the solution would be a re-flash of the original firmware.
Maybe, but I would be surprised if it did.
Please don't shoot this messenger.