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HP Recommended
HP All-in-One PC 24-dp1000i (1K784AV)
Microsoft Windows 11

Computer has power the light on back has power but it won't turn on 

1 REPLY 1
HP Recommended

Hi @Halversonbullz,

 

Welcome to the HP Support Community. 

 

I'd like to help

 

When was the last time it worked without these issues? Did you install/interrupt any updates recently?

 

While you respond to that, here's what you need to do:

 

Step 1: Remove discs and devices before troubleshooting startup issues

Turn off the computer, remove any discs and USB devices, then remove memory cards from the card reader slot. Disconnect all non-essential devices such as printers, scanners, external hard drives, and similar devices. Remove or disconnect all discs and devices from the computer, except for the mouse, keyboard, and monitor.

After you have removed all discs and devices, turn on the computer. What happens?

If the computer starts, reconnect devices one at a time and restart the computer to figure out which disc or device is causing the problem. You are done.

If the computer still does not start and exhibits the same problem, press and hold the power button to turn off the computer. Do not connect anything and continue troubleshooting.

 

Step 2: Perform a hard reset

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset." Use the following steps to perform a hard reset on a computer:

Turn off the computer completely; disconnect the power cord from the back of the computer.

With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

Reconnect the power cord and turn on the power.

If the computer starts, you are done.

If the computer still does not start and exhibits the same problem,  you may refer to this document and see if that helps. If not this could be a hardware issue. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.