Power button not working

[Sorceror124921a]

I purchased the Desktop on e bay

I cannot switch it on the on off switch is not working.

The green power light comes on when I connect adapter.

Where can I purchase a replacement if I don't have d number?

[Raj1788]

@Sorceror124921a

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I understand that the power button is not functioning, need not worry I'll be glad to assist you.

To provide you with an accurate solution, I'll need a few more details:

How long are you facing this issue?

Are you facing this issue after an update?

I suggest you click on this link follow the guided troubleshooting steps, that could resolve the issue.

If the issue persists, I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[Sorceror124921a]

The seller told me she had carried out a factory reset and updated system. there was a set of recovery disks but with no power i cannot use the cd drive.

having looked at the switch it looks as though there is some slight damage and needs replacement.

i cannot find the correct replacement part number.

Can you help please? 

[Raj1788]

@Sorceror124921a

Thanks for the reply

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[Cesar2020]

I have same problem and he told me that we reached the end of the line,  didn't give me any more options,  I want to buy the switch but I can't find it, let me know if you find a solution for the problem,  I have the same problem