Power on - Screen stuck on HP page

[Paige_P]

When I power on my laptop, I get stuck on the HP loading screen. I ran a symptom test, a system test and component tests with all tests passing, but I still get stuck on the HP loading page. I also located my BitLocker recovery key and entered it in and still nothing. Please help!

[VikramTheGreat]

Hi @Paige_P,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP laptop is stuck on the HP logo screen—even after running all hardware diagnostics successfully and entering your BitLocker recovery key—this typically points to a boot process issue or corrupted system files. Here’s what you can try next:

1. Perform a Hard Reset

• Power off the laptop.
• Disconnect all external devices.
• Press and hold the Power button for 15 seconds.
• Reconnect the power and try booting again.

2. Access Recovery Mode

• Power on the laptop and immediately press the Esc key repeatedly (once every second) until the Startup Menu appears.
• Press F11 to access System Recovery.
• If prompted again for the BitLocker key, enter it.
• Try Startup Repair or System Restore from the recovery options.

3. Boot into Safe Mode

• If you can access the recovery environment (F11), go to:
  • Advanced Options > Startup Settings > Restart
  • Then press 4 or F4 to boot into Safe Mode.
• If Safe Mode works, you may be able to uninstall recent updates or drivers that caused the issue.

4. Reset the PC (if needed)

• From the recovery menu, choose Reset this PC.
• You can choose to keep your files or remove everything.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support