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Locked

‎09-24-2023 01:24 PM

HP Recommended

I had a black screen pop up and say my battery needed to be replaced and critical. Next thing I know it’s asking for an admin password or power on password. I’m not sure what that is. The system is disabled after 3 attempts and shows i 54896288

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1 person had the same question
1 REPLY 1

‎09-24-2023 03:54 PM

HP Recommended

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

MayS

I work on behalf of HP
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