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‎04-03-2017 05:16 PM

HP Recommended

> 6. Why my friend's window 10 home computer is working, but the HP new computer (same Window operating system) is not working?

 

Which version of Microsoft Office is installed on your computer(s)?

Which version of Microsoft Office is installed on your friend's computer?

 

If QuickBooks does not correctly detect that MS Excel is installed, then it makes sense for it to *ONLY* offer the 'CSV' format.

 

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‎04-03-2017 05:18 PM

HP Recommended

> I do not have the product key to re-install the window 10.

 

You do not need it.  After installing Windows 10, you have been granted a "digital entitlement" to reinstall Windows on the same computer, at no cost to you.

 

Also, many "new" Windows 10 systems have the product-key embedded in the BIOS settings, making it much more difficult to "lose" that product-key.

 

 

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‎04-06-2017 11:20 AM

HP Recommended

 

Thanks, After I use the Clean Installer to re-install the window 10, The quickbook can export the Excel format report to Excel program.

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‎04-07-2017 05:30 AM

HP Recommended

Great news.   Assuming this has fixed the issue,  Please click the "Thumbs Up" to say thanks for helping.


I'm not an HP employee.
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