Printing Issue

[IQ3]

I am using HP laserJet P2014 on my window10 64 bit. but facing USB printing support. 

This device cannot start. (Code 10)

The I/O request was canceled.

[Raj2111]

Hi @IQ3 

The "USBPRINT.INF Unable to connect printer through USB (Code 10)" error on Windows 10 indicates a problem with the USB driver or the connection between the printer and your computer. Here’s a step-by-step guide to troubleshoot and resolve the issue with your HP LaserJet P2014 printer:

1. Basic Troubleshooting

1.1. Check Physical Connections

• Re-seat USB Cable: Disconnect the USB cable from both the printer and the computer, then reconnect it securely.
• Try Different USB Port: Plug the USB cable into a different USB port on your computer to rule out port issues.
• Test with Another Cable: If possible, try using a different USB cable to see if the cable might be faulty.

1.2. Restart Devices

• Restart Computer: Restart your computer to clear any temporary issues.
• Power Cycle Printer: Turn off the printer, wait for about 30 seconds, and then turn it back on.

2. Update or Reinstall Printer Drivers

2.1. Uninstall Old Drivers

Open Device Manager:

• Right-click on the Start menu and select Device Manager.

Locate Printer Device:

• Expand the Printers section and find your HP LaserJet P2014.
• Right-click on it and select Uninstall device.

Remove Printer Software:

• Go to Control Panel > Programs and Features.
• Find any HP printer software and uninstall it.

2.2. Download and Install Latest Drivers

Visit HP Support Website:

• Go to the HP Support website and search for your HP LaserJet P2014.

Download Drivers:

• Download the latest drivers for Windows 10 64-bit.

Install Drivers:

• Run the downloaded installer and follow the instructions to install the drivers.

3. Check USB Driver in Device Manager

3.1. Update USB Drivers

Open Device Manager:

• Right-click on the Start menu and select Device Manager.

Update Drivers:

• Expand the Universal Serial Bus controllers section.
• Right-click on each USB controller and select Update driver.
• Choose Search automatically for updated driver software.

3.2. Reinstall USB Controllers

Open Device Manager:

• Right-click on the Start menu and select Device Manager.

Uninstall USB Controllers:

• Expand the Universal Serial Bus controllers section.
• Right-click on each USB controller and select Uninstall device.

Restart Computer:

• Restart your computer. Windows will automatically reinstall the USB controllers.

4. Check for Windows Updates

Open Settings:

• Go to Settings > Update & Security > Windows Update.

Check for Updates:

• Click Check for updates and install any available updates.

5. Use HP Print and Scan Doctor

Download HP Print and Scan Doctor:

• Visit the HP Print and Scan Doctor website.

Run the Tool:

• Download and run the tool. It will automatically diagnose and attempt to fix common printer issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

-Regards,

Raj

[Raj2111]

Hi @IQ3 

Welcome to the HP support community.

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here’s a step-by-step guide to troubleshoot and resolve the issue with your HP LaserJet P2014 printer:

1. Check Physical Connections

• Re-seat USB Cable: Disconnect the USB cable from both the printer and the computer, then reconnect it securely.
• Try Different USB Port: Plug the USB cable into a different USB port on your computer to rule out port issues.
• Test with Another Cable: If possible, try using a different USB cable to see if the cable might be faulty.

2. Restart Devices

• Restart Computer: Restart your computer to clear any temporary issues.
• Power Cycle Printer: Turn off the printer, wait for about 30 seconds, and then turn it back on.

3. Update or Reinstall Printer Drivers

4. Uninstall Old Drivers

Open Device Manager:

• Right-click on the Start menu and select Device Manager.

Locate Printer Device:

Expand the Printers section and find your HP LaserJet P2014.

• Right-click on it and select Uninstall device.

Remove Printer Software:

• Go to Control Panel > Programs and Features.
• Find any HP printer software and uninstall it.

5.. Download and Install Latest Drivers,  click HERE

6. Reinstall USB Controllers

Open Device Manager:

• Right-click on the Start menu and select Device Manager.

Uninstall USB Controllers:

• Expand the Universal Serial Bus controllers section.
• Right-click on each USB controller and select Uninstall device.

Restart Computer:

• Restart your computer. Windows will automatically reinstall the USB controllers.

7. Use HP Print and Scan Doctor

Download HP Print and Scan Doctor:

• Visit the HP Print and Scan Doctor website, Click HERE

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

-Regards,

Raj