• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-15-2019 01:45 PM

HP Recommended
Product: ProDesk 400 G5 MT
Operating System: Microsoft Windows 10 (64-bit)

I just purchased a new computer ProDesk 400 G5 MT and does not shutdown or restart after wake-up from standby on Win10 pro x64.

Tried everything is possible with no success:

1. BIOS upgrade & firmware/drivers upgrades

2. Uncheck Rapid startup in the power option

3. Windows 10 Pro x64 full upgrade

 

The only workable solution is to disable the computer standby.

This is really frustrating as I have the felling that the motherboard is defective, even if it passed the hardware diagnostics.

Anybody experienced similar issue?

Best Regards

Liberato

 

 

3 REPLIES 3

‎05-15-2019 03:21 PM

HP Recommended

Hi, Liberato:

 

The only suggestion I can offer if you have not done so already, would be to update the Intel Management Engine Inteface driver to the latest version.

 

1914.12.0.1255     May 3, 2019

 

https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95642.exe

 

I know on notebook PC's this device causes similar issues to what you are experiencing, and updating the driver normally resolves the problem.

Was this reply helpful? Yes No

‎05-19-2019 12:52 AM

HP Recommended

Hello,

Thank you for your support much appreciated.

I tried to update the Intel Management Engine but it failed.

As a result, I decided to stop there and disabled the computer sleep mode which temporary resolved the issue.

 

Liberato 

Was this reply helpful? Yes No

‎05-19-2019 06:55 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.