Problem Waking from Sleep

[wrmiles]

I am having a minor intermittent problem waking up from sleep.

The wakeup is delayed for a minute or so, there is a series of beeps, then it wakes up normally.

Event viewer shows a system error description as follows:

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPSysInfoCap service.

Computer is a few months old, windows 10 up to date, I can't find much info on this service.

Any suggestions?

[Echo_Lake]

@wrmiles
Thank you for posting on the HP Support Community.

• Did you make any changes to the settings of your PC prior to the issue?
• What are the troubleshooting steps you have tried so far?

To work around this problem, modify the registry to increase the default time-out value for the service control manager. To increase this value to 60 seconds, follow these steps: (Suggested by Microsoft )

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey:

   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control

3. In the right pane, locate the ServicesPipeTimeout entry.
   
   Note If the ServicesPipeTimeout entry does not exist, you must create it. To do this, follow these steps:
    
   1. On the Edit menu, point to New, and then click DWORD Value.
   2. Type ServicesPipeTimeout, and then press ENTER.
4. Right-click ServicesPipeTimeout, and then click Modify.
5. Click Decimal, type 60000, and then click OK.
   
   This value represents the time in milliseconds before a service times out.
6. Restart the computer.

Click here: https://support.hp.com/in-en/document/c03383935 to know more about Sleep and Hibernate Issues (Windows 10, 😎
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Echo_Lake]

,

[wrmiles]

Troubleshooting has included the built-in Windows 10 trouble shooting without result.

I have not modified the registry. Without knowing more about the problem service, I am uncomfortable doing this as a band aid workaround. I could not find where Microsoft reccomended this. If this service requires a longer time to respond, why was this not included when I bought the computer?

The problem has not been as bad lately.

[Echo_Lake · Accepted solution]

@wrmiles
Thank you for posting back. 

I suggest you make a few changes to the way sleep mode works under power options:

• Change - "Put the computer to sleep" to preferred time,
• And Change - "Turn off the monitor" to never.

If the issue persists, try the below steps:

Disabling the hybrid sleep, followed by updating all available Windows updates and the BIOS update from the HP website, please follow the below steps to disable the hybrid sleep after performing a hard reset on the device should help resolve the issue.

1. In Windows, search for and open Control panel.

2. Make sure the View by setting is set to Category, and then click Hardware and Sound.

3. Click Power Options.

4. Click Change plan settings for the power plan that is selected.

   

5. Click Change advanced power settings.

   

6. Expand Sleep, and then expand Allow hybrid sleep.

7. Select Off from the On battery drop-down menu, and then select Off from the Plugged in drop-down menu.

   
    

8. Click OK.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & FOLLOW THE STEPS UNDER - The computer does not wake up from sleep or hibernate mode.

(By the end of this article all the issues should be resolved)

Let me know how that pans out,
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.