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‎04-29-2020 03:08 PM

HP Recommended
Product: Pavillion
Operating System: Microsoft Windows 10 (32-bit)

I had to turn off the power to our PC last night during a storm and now it won't boot up.  I am getting a blue screen with these options:

 

Continue - Exit and continue to Windows 10

Use a device - Use a USB drive, network connection, or Windows recovery DVD

Troubleshoot - Restart your PC or use advanced options

Turn off your PC

 

I have tried all of these options and keep ending up at this blue screen.  Any suggestions on what I can do.

1 person had the same question
1 REPLY 1

‎05-07-2020 03:02 PM - edited ‎05-07-2020 03:04 PM

HP Recommended

@skjordan

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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