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Problem with Internet while Gaming

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I bought an HP Omen 17t (2018 ver) mid-February and I've had no problems with this model. Out of sudden, around May, I've been getting consistent lag in every multiplayer game I've been playing so far.

The rate of the lag is so sever that I get 9/10 play sessions with it and rarely a single lag-free session.

This problem has been frequent to the point where the only way I don't get lag is thru a straight LAN connection. I've tried most fixes and I've been getting frustrated over it.

Before you say "check your router", 2 things:

  1. I did. And every single system connected to it wirelessly has been getting zero issues. PS4 (console) has also no issues (for the record, router model is LLinksys EA7500 MaxStream series)

  2. Brother's laptop (HP as well, but from a different line) is also connected - yet he has no persistent drops.

I already got rid of Omen Command center (as a previous user had a similar problem, and deleting the app was a solution) but I still get persistent lag.

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Welcome to HP support community.


You may try the below steps, as even if the game is compatible with your system hardware it may have a slow performance because you are using the windows 8, 8.1 or 10 as the OS uses most of the CPU & graphics card usage, you might want to reduce the visual effects for windows to save the amount of CPU & Graphics card usage required to run your game properly. 


Here's how you do it: 

  • Go to Start Menu > click on Settings. 

  • Type performance > choose Adjust the appearance and performance of Windows.  

  • In the new window, go to the Visual Effects and select Adjust for best performance. 

  • click Apply and ok...this should do the trick. 

If the issue persists, The best way to resolve the issue is to follow the suggestions of the HP Guided Troubleshooter:  

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

(by the end of this document, all the issues should be resolved) 


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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