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BarbMc
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Problem with Startup

HP Recommended
All in One 24-e014
Microsoft Windows Vista

Corection Windows 10 os

My computer was shut down 3/4 times w/out proper shutdown process (storm, then a couple accidental shutdowns) within 4 hr period. I have a surge protector. Getting error message saying 'bad start up configuration' and won't start up. I'm not able to re-intall Windows. Suggestions?

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Echo_Lake
HP Support Agent
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@BarbMc

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
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ECHO_LAKE
I am an HP Employee

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