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HP Recommended
HP ENVY Desktop 795-00xx.
Microsoft Windows 11

Recently upgraded from Windows 10 to 11. Now any pics, screens, title bars cursors are either purple/pink or green. Appears to be a display/driver issue. Microsoft says that can't help me but I run PC Health Check and it states I am compatible and meet the requirements of Windows 11. Can anyone help?

7 REPLIES 7
HP Recommended

Hello

[start]
This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

 

Advice for asking the "Very Best Question"

 

First-Time-Here-Learn-How-to-Post-and-More

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

As per the links provided, HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

the Model Name is shown as HP ENVY Desktop 795-00xx and the Product No. is 3LB29AA#ABL. I am running Windows 11 Home Version 21H2 (OS Build 22000.376). I received the following message when I ran the ISO file that Microsoft gave me yesterday ...

We Couldn't Install Windows 11

We've set your PC back to the way it was right before you started installing Windows 11.

0xC1900101 - 0x30018

The installation failed in the FIRST_BOOT phase with an error during SYSPREP_SPECIALIZE operation.

HP Recommended

https://support.hp.com/us-en/product/hp-envy-desktop-pc-795-0000i/19390486/model/22410642/document/c...

HP ENVY Desktop - 795-0039c

sorry, i don't understand why you are telling me this when you already have windows 11 installed?
although the computer is compatible, there are no hp drivers
try to download new amd graphics driver directly

https://www.amd.com/fr/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

My original post stated that although I did install Windows 11 ... Recently upgraded from Windows 10 to 11. Now any pics, screens, title bars cursors are either purple/pink or green. Appears to be a display/driver issue. Microsoft says that can't help me but I run PC Health Check and it states I am compatible and meet the requirements of Windows 11. Microsoft instructed me to download the Windows ISO file to see if it would correct the display issue described above. Bur when I did, that's the message I received back. Windows 11 was still running when I did this. 

HP Recommended

It will be necessary to try later if nothing can be done, I doubt that it will change much, but as there it does not seem to work
so, if this works have you tried what i have suggested for the driver?

[edit]

I was wrong, I indicated it in my previous message, you can not pay attention  I put it back here

https://www.amd.com/fr/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

I have tried your suggestion (link) but this did not resolve the issue at hand. I have noted the following so far …

1. When I open a photo in Windows Photo, Adobe Photoshop and ON1, the photo displays correctly for 2-3 seconds and then turns pink.

2. With other software, (e.g. Norton, Nitro Pro, etc.) title bars and logo colors are all change to green.

3. The same seems to be true about websites on the internet.

HP Recommended

Up to you
in your place, I would do a test without the graphics card
And before reinstalling windows 11, retest with windows 10 with the graphics card
Either you have a problem with the graphics card or windows 11

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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