Problems after upgrade

[Alan23071965]

Hello,my son upgraded my Touchsmart 300 from 7 to 10 and I have had nothing but trouble ever since.I tried to revert back but it appears Win' 7 is no longer on the computer. I have tried a Win' 7 disc but it starts booting from that and then it says remove disc and restart computer and then re-insert the disc.I do this and nothing I still have blooming Win@ 10.Any help very gratefully receved as it is for my youngest son who has Downs Syndrome and cannot use a keyboard but knows how to use the onscreen points,or he did.

Thank you.

[WAWood · Accepted solution]

@Alan23071965

Unfortunately, the Win10 Upgrade is known to corrupt the Recovery information, making a rollback to Win7 after that upgrade extremely unlikely.

Also, your PC was running an HP OEM version of Win7 and that is not available for download from Microsoft. If you go there and use their link, it will prompt for a product key, and when you enter yours, it will refuse the download because it wants a Retail product key, not an OEM product key.

You're in a difficult situation and recovery is not a simple process. I can outline the general steps, but from here, I can not walk you through the details.

Your best bet, unfortunately, would be to print off the information, find a technical person with knowledge of PCs, and have them follow those instructions to reinstall Win 7 OEM version on your PC.

Since HP OEM Recovery Media for Win7 is no longer available, use this site: https://www.heidoc.net/joomla/technologyscience/microsoft/67-microsoft-windows-iso-download-tool
Download the Windows ISO Downloader.exe file and run it.
When the window opens, select the Windows tab in the upper-right and then click the Windows 7 radio button.
Under Select edition, choose the Windows 7 SP1 OEM Home or Pro -- to match what you have.
That will download an ISO file of the same OEM edition that HP uses.
You can then use the free RUFUS tool to create a DVD or USB stick from that ISO file and then use that to install Win7 OEM.