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‎07-17-2025 12:24 PM

HP Recommended
Product: HP Pavilion 24-xa All-in-One Desktop PC (5KF24AV)

Hi everyone,

I recently performed a clean reinstall of Windows 11 on my HP Pavilion All-in-One - 24-xa1007na (Product ID: 7DZ60EA). Everything works fine except HP Support Assistant (HPSA).

Whenever I try to log in to HPSA with my HP account (email and password are correct and work fine on the HP website), I keep getting an "unexpected error" message. No error code, just a generic message, and the login fails every time.


Here’s what I’ve tried so far:

- Uninstalled and reinstalled the latest version of HPSA from the official HP site

- Reset the app via Windows settings

- Checked my system clock (it's correct and synced)

- Disabled firewall and antivirus temporarily

- Ran the app as administrator

- Confirmed my HP account works fine via https://my.hp.com

Still no luck — the error keeps showing up whenever I try to sign in.

Any ideas on what might be causing this? Is there a known fix for this issue after reinstalling Windows?

Would really appreciate any help!

Thanks in advance.

Best regards,
Rado

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