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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Problems with The Warranty and Product Registration Site

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03-31-2023 01:07 PM
First of all there is no board that fits my issue. I have been trying for over a month now off and on to properly register my 3 HP Products all purchased at the same place, Best Buy, and day, February 13, 2023 and picked up on February 16th. I was able to register the monitor and printer. The Envy Desktop Model was not on the drop down menu. FInallay in viewing the site I found a Product Number that picked up my serial number. So I used that. The warranty dates are all scattered and different. I did an online chat yesterday which had to be well over an hour. Case #5102642044. We eventually got disconnected. Why would the agent ask me for a receipt when none is required when adding an item to the Warranty site. As I was trying to upload a copy of that receipt, it was then that I found out that the scanner on the printer did not work. Apparently a new driver had to be installed. I took a photo of the receipt and thought it was uploaded. But who knows. Folks, I was merely trying to be proactive. I notice other people on the Community were having similar issues. It should be very simple to register a product. Bottom line, the products show on my dashboard. Effective warranty dates make no sense. Very frustrating to say the least.