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‎10-04-2020 01:17 AM

HP Recommended

disconnect all usb peripherals except keyboard and mouse
Try what is stated here:
https://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/usb-mass-storage-device-show-me...
But once uninstalled turn off the computer
unplug the electrical outlet from the wall
Long press the on / off button
then reconnect the computer
nothing else connected (e.g. external hard drive printer, card reader)
check the reinstallation of the drivers!
If there is still an error, there is nothing more I can do

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎10-05-2020 01:28 PM

HP Recommended

Understood, but what I need is a HP Support technician to remote or access my PC to see if they can identify the issue, there is no point me blowing away the whole O/S to reinstall it again if its a hardware fault. 

I might has well just use an SD card USB device. 

 

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‎10-06-2020 09:34 AM

HP Recommended

Contact HP

in this case it is enough to start again a request

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please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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