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1 REPLY 1
HP Recommended

@Kelvin_254 , welcome to the Community.

 

I went to www.hp.com/go/techcenter/startup and I found this guide.  If you read the section titled "System Board (OOA) Product Information Not Valid Error" it explains what has to be done.  My understanding is that you won't be able to solve the problem yourself.  Read all of the information to see what you have to do.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.