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‎01-28-2019 09:54 AM - edited ‎01-28-2019 10:31 AM

HP Recommended
Product: HP Pavilion p6654y Desktop PC
Operating System: Microsoft Windows 10 (32-bit)

My system shut down and windows 10 wil not come back up at all.   I have tried every method I can find on the internet to get to restart.  Tried the windows 10 repairs, etc.  I have been prompted to load BIOS updates.  I tried to find in HP support, but they I couldn't get for windows 10.  No Bios listed at all.  I can't get into my windows to do an online update or repair.  I need to get back into this computer to work.  HELP PLEASE.  Im losing my mind.

Windows 10  32 bit

on HP Pavilion p6654y Desktop PC.

2 people had the same question
1 REPLY 1

‎01-30-2019 03:53 PM

HP Recommended

@TO_00099231

Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you getting any error code or message while booting into windows?
  • Are you able to log in into windows?
  • What happens when you start your computer?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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