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‎10-04-2019 07:10 AM

HP Recommended
Product: Pavilion AiO 27-xa-0004na
Operating System: Microsoft Windows 10 (64-bit)

Recently been receiving many alert messages saying protected memory access has been blocked to app ETD_GetSMART trying to access folder \Device\Harddisk0\DR0.  Is this an HP app and is it safe to allow it access?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-04-2019 07:26 PM

HP Recommended

@lad1945 , welcome to the forum.

 

According to this post by MDKlassen it is not a virus:

 

"It is not a virus.  Quote:

 

ETD_GetSMART.exe is usually located in the

 

'C:\Program Files\Hewlett-Packard\HP Support Framework\Resources\HPActiveHealth\Executable Agent Data\_Shared\DiskCheck\' folder.

 

It is a "useful" part of the HP software that monitors the "health" of your computer.

 

Windows Defender can be configured to "trust" that program, i.e., to "unblock" it.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

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1 REPLY 1

‎10-04-2019 07:26 PM

HP Recommended

@lad1945 , welcome to the forum.

 

According to this post by MDKlassen it is not a virus:

 

"It is not a virus.  Quote:

 

ETD_GetSMART.exe is usually located in the

 

'C:\Program Files\Hewlett-Packard\HP Support Framework\Resources\HPActiveHealth\Executable Agent Data\_Shared\DiskCheck\' folder.

 

It is a "useful" part of the HP software that monitors the "health" of your computer.

 

Windows Defender can be configured to "trust" that program, i.e., to "unblock" it.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
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