Provide me call from your Expert to fix my some problems

[RAJESH9374]

when i am doing KYC for my customer Video camera not open and Printer is not running at present but Scan is running 

[Gaya1239]

Hi @RAJESH9374 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the Camera. Not to worry I will help you to get a resolution to the issue.

Thank you for your reply,

Please try the following Troubleshoots steps. 

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Uninstall camera drivers on Device Manager

4, Open device manage to Uninstall drivers on Device Manager

1. Open Start.

2. Search for Device Manager and click the top result to open the app.

3. Expand the category with the device driver to remove.

4. Right-click the camera device and select the Uninstall device option.

5. Click the Uninstall button. Once you complete the steps, the driver will be entirely removed from the computer.

Restart the unit

It sounds like you're experiencing two main issues:

The camera not opening during KYC (Know Your Customer) video verification:

• If your webcam isn't opening during KYC, it could be due to several factors, such as a driver issue, software conflict, or privacy settings blocking the camera. I recommend starting by:
  • Checking if the camera is properly enabled in Device Manager (under Imaging Devices).
  • Ensuring that the camera has the necessary permissions in the privacy settings of Windows 11.
  • Updating the camera driver from the Device Manager or HP's official support page.

The printer not working:

• Since the printer is not running but scanning works, this suggests the scanner component is functional, but there might be a connection or driver issue with the printing function.
  • Try checking the connection (WiFi, USB, or Ethernet) between your computer and the printer.
  • Ensure the printer has the latest drivers installed and is selected as the default printer.
  • Restart the printer, check the printer queue for stuck print jobs, and clear them if necessary.

Refer to this document: HP Laptop PC 15s-fq2000 (2D119AV) 
click here and follow the troubleshooting steps 

Click here HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10)

click here  Camera doesn't work on Windows

I hope this helps. 

Take care and have a good day.

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