Purchased HP carepack 3y Onsite Protection Plan - How to use it?

[MGZ1]

I purchased the HP carepack. I never got the package, but did contact customer service, who told me the carepack would be registered automatically. I look it up now since I need service, but it seems like it was never registered. I have proof that I purchased the carepack with the computer. Can anyone please help? 

Thanks!

[MGZ1]

How can I reach customer support?

[The_Fossette]

@MGZ1,

I reviewed your post and I understand that the carepack warranty is not showing for your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact our phone support team and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[MGZ1]

@The_Fossette

Thanks but, I still can't contact hp customer support. I followed the steps and it doesn't show but community support option and hp service center locator.

[MGZ1]

I never received anything for the carepack I purchased in 2017.

[MGZ1]

Is there a phone number I can call?

It's been about 3 months since I first posted.