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MGZ1
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Purchased HP carepack 3y Onsite Protection Plan - How to use it?

HP Recommended
OMEN by HP Desktop PC - 880-040se - 2NH66AV
Microsoft Windows 10 (64-bit)

I purchased the HP carepack. I never got the package, but did contact customer service, who told me the carepack would be registered automatically. I look it up now since I need service, but it seems like it was never registered. I have proof that I purchased the carepack with the computer. Can anyone please help? 

Thanks!

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MGZ1
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How can I reach customer support?

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The_Fossette
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@MGZ1,

 

I reviewed your post and I understand that the carepack warranty is not showing for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact our phone support team and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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MGZ1
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@The_Fossette

 

Thanks but, I still can't contact hp customer support. I followed the steps and it doesn't show but community support option and hp service center locator.

MGZ1
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I never received anything for the carepack I purchased in 2017.

 

HP Order.jpg

 

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MGZ1
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Is there a phone number I can call?

 

It's been about 3 months since I first posted.

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