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Solved!

Radeon rx550 not booting after driver reset and update

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HP Pavillion Envy
Microsoft Windows 10 (64-bit)

So today I decided I would give my pc a little love and decided to go through all the updates the support assistant wanted. Had three update done one of which was a BIOS update. Restarted and went back to playing games and watching YouTube. After playing some games I thought of how my drivers hadn't updated in a while. After searching around for a bit I realised I couldn't open WattMan or any other AMD software. I thought maybe for whatever reason it uninstalled itself. (As it has before after BIOS updates). Went to AMD website and downloaded latest driver and let the software auto-detect what Radeon GPU I was using. It said it was going to remove previously installed drivers and then install itself. It asked for a restart and now four hours after that its not booting and is just sitting there. Fans are spinning and keyboard/mouse are lit up. But both monitors I've tried say 'input not supported'. At this point they don't even say that they're receiving an image.Tried using both DVI and HDMI. Tried multiple cables. I'm afraid to hard reset after updating the drivers. Please help ;-;

 

Ryzen 7 8 cores

Radeon rx550 

16gb ram

3(I think) GB vram

1tb hard drive

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EDIT: Hard restarted and nothing happened 😪

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HP Support Agent
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Message 3 of 5
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@Redwood4
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Are you experiencing this issue on a monitor or with the computer?
  • Is your laptop or desktop working fine?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Thanks for the help! Had already used the digital assistant though and was able to successfully fix my problem.

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HP Support Agent
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@Redwood4

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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