Intel USB 3.0 eXtensible Host Controller will not install, windows-7 pro

[Mike-Forums]

just ran into the same situation with a 6300 however:

I was installing Windows-7 from my HP Supplied Restore Disks (3).

Once I reached a point where I was downloading MS Updates from the Web, one of the Downloads killed USB Support.

My Keyboard and Mouse are USB so I was unable to communicate with the O/S.

I found a PS2 Mouse and was at least able to view the Device Manager to see that Extensables were Flagger (!).

I am at a standstill now but was told it most likely was due to a dated BIOS.

I am unsure what to do other than order a PS2 Keyboards from the WEB.

Until I receive it, any insite would be appreciated.

Is it Bios related or is it an Intel Driver issue.

It does seem like it's not an isolated issue and could be the result of a bad 'something' that's downloaded from MS.

Best regards,

Mike Lynch

[Paul_Tikkanen]

Hi, Mike:

It might be BIOS related...

Here are the revision history notes for the BIOS releases on the 6300 Pro...see the release notes for v03.02...

Version: 00.03.06 Rev.A

Fixed in this release: - Provides the latest Intel Microcode versions 0x1F for Ivy Bridge processors and 0x2D for Sandy Bridge processors.
- Adds a new BIOS Setup policy to allow the Power On Password prompt when Wake On LAN is enabled. NOTE: This new setting will be enable by default, and will prompt for Power On Password during a Wake on LAN event.

NOTE: Due to security changes, after loading this BIOS, older versions cannot be installed.

Version: 03.04 Rev.A

Fixed in this release: - Added Security Update.

Version: 03.03 Rev.A

Fixed in this release: - Fixed F10 "BIOS Power On" issue where TIME was not getting saved unless cursor (focus) remained on TIME setting in F10 menu. *** ALERT *** ALERT *** ALERT ***

If upgrading from a v02.xx to this version, v03.00, the user MUST FIRST FLASH TO v02.99.
If not, upgrading to v03.xx will be rejected.

Version: 03.02 Rev.A

Fixed in this release: - Fixed issue where TPM was enabled without Setup Password enabled.
– Fixed issue where AMT Enable was getting grayed in F10 when not properly provisioned.
- Fixed Wake On LAN (usually wake by magic packet) to Disable (BIOS) Fast Boot so Remote Wakeup Boot Source will execute.
- Fixed BiosConfigUtility in setting Legacy and UEFI Boot Sources.
- Fixed the Master Boot Record Security in F10 Menu and to allow MBRBackup to be updated.
- Updated the BIOS Power On support.
- Updated USB support. *** ALERT *** ALERT *** ALERT ***

If upgrading from a v02.xx to this version, v03.00, the user MUST FIRST FLASH TO v02.99.
If not, upgrading to v03.00 will be rejected.

- Implemented Roll Back prevention.
- Added improved Security Updates.

*** ALERT ***

This release improved Security Updates implementation. HP strongly recommends promptly
transitioning to this BIOS version. Due to security changes, after this BIOS
update has been installed, previous BIOS versions cannot be reinstalled.

Version: v02.99 Rev.A

Fixed in this release: - Customers MUST flash this BIOS first, before flashing to the v03.xx versions.
- Added enhancement to allow for flashing forward to v03.xx.
- This is the same version as v02.98.

Version: v02.98 Rev.A

Fixed in this release: - Fixed for AMT Watchdog Timers when disabled in F-10 the timers are no longer active.
- Fixed the Boot Order status and sequence listed in CPQSetup.txt to be the same as in F10 Menu, Setup.
- Fixed the possible TXT/TPM issue in F10 Menu where both TXT and TPM options could be greyed-out in the F10 Setup.
- Fixed intermittent S3 hang during the resume cycle.
- Fixed the Boot Order displaying incorrectly in F10=Setup when the Network Controller is Disabled.
- Fixed the TPM1.2 device not being accessible in Device Manager and TPM.MSC after resetting the TPM. - Flash Back Restrictions to previous BIOS versions.

ALERT: This BIOS includes critical updates. Once the system is updated to this
version, rollback to previous versions is restricted. This restriction
also applies to BIOS recovery files.

- Added UEFI and UEFI Variables Security Updates.

[Mike-Forums]

Paul,

I am so confused.

Can you please help me sort this out!

I am Attaching two items: the current Device Manager and my attempt to Upgrade thru Device Manager.

Please not that the Upgrade reports that the 'best driver' is installed.

Without any USB, the System is almost unusable.

The Current BIOS reports 3.07.

Best regards,

Mike Lynch

[Mike-Forums]

I have no idea on how to proceed.

The BIOS reports 3.07.

If it's not a BIOS issue, could a re-install with a non-HP install Disk work?

I used the HP Disks (3), that I paid HP for to get this far, Windows-7 Pro.

I own a Disk(1) from Microsoft for Windows-7 Pro.

I own a Disk(1) from Dell for Windows-7 Pro,

If you can, please help.

[Paul_Tikkanen]

Hi:

The only suggestion I can offer, would be to right click on the Intel USB 3 device, select Uninstall, check the uninstall driver box, restart the PC and see if W7 can sort out the conflict.

I would also use the Intel USB3 driver directly from Intel, which seems to be a better option than the HP version.

Download, unzip and run the setup application.

https://downloadcenter.intel.com/download/21129/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...