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‎06-26-2017 05:58 AM

HP Recommended
Product: HP 110-300 Desktop PC
Operating System: Microsoft Windows 8.1 (64-bit)

My PC was running Windows 10 but I was locked out following an update. I could not get to the Login from the Screensaver picture. Keyboard and mouse would not work.

Backed up my system to DVDs and did a Factory Restore.

Computer is now running ok but on Windows 8.1!

How do I re-install the data from the Backup DVDs?

I cannot see how to get into the Recovery menu.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-26-2017 08:18 AM

HP Recommended

What software was used to backup the data?  If it was Windows 10, then Windows 10 can be reinstalled using the Media Creation Tool. Scroll down to the "Using the tool to create installation media"


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View solution in original post

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8 REPLIES 8

‎06-26-2017 08:18 AM

HP Recommended

What software was used to backup the data?  If it was Windows 10, then Windows 10 can be reinstalled using the Media Creation Tool. Scroll down to the "Using the tool to create installation media"


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‎06-26-2017 01:54 PM

HP Recommended

I used the Media Creation Tool. to reinstall Windows 10 but how do I get the data from the DVDs back onto the PC?

When I go to the Receovery options and select DVD , screengoes black after I insert the first disc.

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‎06-26-2017 03:04 PM - edited ‎06-26-2017 03:06 PM

HP Recommended

somehow the post was duplicated


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‎06-26-2017 03:05 PM - edited ‎06-26-2017 03:07 PM

HP Recommended

In the previous post I also said "What software was used to backup the data? "  I do not see an answer for that question.  Use whatever the software was to return the data by using the restore function of the software.


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‎06-27-2017 02:14 AM

HP Recommended

I wrote " My PC was running Windows 10" so the Backup was made from the Backup and Recovery version in Windows 10.

Now I have Windows 10 reinstalled, how do I get to the point where I can load the recovery from the discs?

 
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‎06-27-2017 04:42 AM - edited ‎06-27-2017 04:43 AM

HP Recommended

HERE IS A GUIDE that describes the method using the Windows 10.  It first shows how to do the backup and then how to recover the files.


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‎06-27-2017 05:04 AM

HP Recommended

Thank you for the help and the guide.

I will work through it to get my systems back up.

Fortunately all of my important stuff is on external hard drives so it is just things like Applications which were on the C Drive.

I can easily reinstall these.

In saying all that, there are 20 DVDs in the backup!!

 

Cheers.

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‎06-27-2017 05:37 AM

HP Recommended

Another way to avoid the big work around of what you had to do is to use "System Restore" which is part of Windows. HERE IS A GUIDE that shows how to use that.

BTW: I use a network drive to run my backups.  It runs every night- saves all those DVD's to sort thru.


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