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‎12-07-2023 06:24 PM

HP Recommended
Product: HP Compaq Elite 8300 Small Form Factor PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

after Microsoft update, Realtek is missing in the sound app

Category:
3 REPLIES 3

‎12-07-2023 06:58 PM - edited ‎12-07-2023 07:00 PM

HP Recommended

Bring up the device manager, find the problem device and "roll back" the driver

BeemerBiker_0-1702000644371.png

 

If the driver is grayed out (like above) then you need to download and install the original

https://ftp.hp.com/pub/softpaq/sp84501-85000/sp84848.exe

 

TRY ROLL BACK FIRST!

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎12-10-2023 01:54 PM

HP Recommended

I tried that. HP support thinks my PC is too old

any way to hook up external speakers without Realtek

Thanks 

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‎12-10-2023 02:14 PM

HP Recommended

try the 64 bit windows 10 driver listed here

https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-softw...

 

Alternately, if you have a graphics board that supports sound and speakers in the monitor then use them.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
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