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HP Recommended
HP Pavilion 27 inch All-in-One Desktop PC 27-d1000i (1U0B3AV)
Microsoft Windows 11

I own an HP Pavilion 27 inch All-in-One Desktop. I just recently downloaded the recommended BIOS Update and now my computer keeps freezing up out of the blue. The mouse and keyboard also freeze up and stop working. The only way I can remedy the situation is to hold the power button down to turn everything off and then reboot. It eventually happens again. This all started with the BIOS Update that just came out:

 

HP Consumer Desktop PC BIOS Update  (ROM Family SSID 885E)

 

Any Ideas?

16 REPLIES 16
HP Recommended

HP Pavilion 27 inch All-in-One Desktop (Windows 10), I have the exact same problem (BIOS F.17 installed on Jan 20, 2023), system freezes and power button blinking with white light! It happens few hours at a time, need to force shut down and power on to get on track!  It is annoying when watching online movies.

HP Recommended

@cbarchuk and @MSCYANG

 

Welcome to the HP support community.

 

I understand that your computer is freezing after the BIOS update, I am glad to assist you.

Perform a BIOS recovery to fix the issue.

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Hi Sandy,

Thank you for your prompt reply, I have tried your highlighted Reset the CMOS step, however, there was a quick command screen pop up for less than a second and I can not tell anything on it since it flashes so fast. Then, the system can up as usual.

There is no CMOS Reset Screen and the same freezing system happened again after an hour or two. What should I do next? Should I try Step 3 Recover the BIOS? 

Please advise. 

HP Recommended

Also, forgot to mention, when system hangs, after force shut down, when powered on again, the system make some buzz sound followed by a beep sound before loading the home page, no messages or warnings of any kind. If this signifies any special meaning?

HP Recommended

@MSCYANG

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

I actually talked to a smartfriend technician that did this very thing and it seems to have worked. What's funny is I had spoken with like 4-5 other technicians within the past week and none of them had me do this. Anyways it appears to have worked. I'm going to continue to monitor things for next 24-48 hrs and see how it goes. But so far so good. Thanks!

HP Recommended

My issue persists unfortunately. I have a smartfriend account and HP exhausted every possible option to fix my 1 year old computer. I'm extremely disappointed as I still owe about $400 or so on it. I guess I'm gonna have to cut my losses and ultimately buy something else. 

HP Recommended

Hi

 

Seeing a pattern here that suggests there is a problem with the latest BIOS update offered by HP or Windows Update for the Cambridge MB (SSID 885E).

 

It is usually not possible to roll back to a previous BIOS version using an older BIOS update or recover the BIOS https://support.hp.com/us-en/product/hp-pavilion-gaming-desktop-pc-690-0000a/37730935/model/22909890... to a previous version with HP consumer PCs.

 

This last HP BIOS update, the one causing system instability, is stored in the EFI System Partition.

 

You may be stuck with three options:

 

1. HP factory service (MB replacement or reprogram the BIOS).

2. You replace the MB.

3. Check this link https://h30434.www3.hp.com/t5/Gaming-Desktops/Fix-For-The-F-57-BIOS-Bug-Which-Causes-Windows-10-amp-... for a similar situation which occurred on a different MB and possible solution.

 

A local PC tech could probably do this if your PC is out of warranty. HP may not apply warranty status to this repair.

HP Recommended

That is very interesting Bill. Yea I've also seen quite a few other similar comments being made. The last agent I talked to could only recommend me sending the computer back to HP for repair. The problem is I use the computer extensively for work. So I'm not sure what to do at this point. The computer works but ends up "freezing" at random times. Heck I'm experiencing some minor issues with it right now after having the OS reinstalled for a second time just last night. So it sounds like replacing the motherboard is what I need to do correct? Just making sure. Thanks again. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.