Create an account on the HP Community to personalize your profile and ask a question
01-17-2020 06:36 PM
I backed up with recovery manager and wiped my computer clean. Now trying to us recovery manager and it stops running after about 30 minutes and progress never leaves0% I need help restoring my computer please!
01-17-2020 06:44 PM - edited 01-17-2020 06:47 PM
Welcome to the forum.
I am not a HP employee.
You can get a HP Recovery Kit here (Link).
Backing up the Recovery drive and wiping the drive may have caused this problem.
Avoid doing this in the future.
01-17-2020 08:04 PM
Hello, my data was backed up on 4 discs using the HP recovery manager program. Now I am trying to load back onto computer and the program stops running and I get an error message after about 30 minutes. Is there a solution to this issue. Please help
01-18-2020 04:20 AM - edited 01-18-2020 04:22 AM
To supplement Grzwacz 's answer, I hope this helps, but loss of data is sometimes inevitable.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
If the Hardware passes test then we would try a software solution, but that may involve another PC.
Do you have access to another PC?
01-19-2020 04:20 AM
So an over the top install, where the new OS leaves the OLD in place as Windows.OLD may be possible.
I would suggest you to download an ISO image of Windows 10 and try to install again using the Media Creation tool.
Installation Media tool:
Once the bootable media is created, follow next step:
Step 2: Perform Start up Repair.
Follow the steps mentioned below to perform Start up Repair:
a. Insert the installation DVD or USB and boot Windows 10 from it.
b. Select “Troubleshooting” from the first Window and then select “Advance Options”.
c. Then select “Automatic Repair” from “Advanced options” window.
LinuxMint runs (without installing) in Memory (RAM space) and has Gparted included.
Gparted has these capabilities/properties...
With GParted you can resize, copy, and move partitions without data loss, enabling you to:
- Grow or shrink your C: drive
- Create space for new operating systems
- Attempt data rescue from lost partitions
Easy to say, not so easy to do.
Remove the problem HDD and mount it in the working one as a slave, attempt recovery using a Windows based tool like
item 2 in the list.
You can move data between HDD's etc as needed.
If in doubt please ask.