Recovery CD (HP Pavilion 17-g121wm)

KusiDaDon · ‎01-12-2021

Good day family.

Can any here help with a recovery CD for my HP pc?

My pc model is HP 17-g121wm AMD Quad-core A10-8700 APU

Thanks already!!

banhien · ‎01-13-2021

@KusiDaDon

For (original) Windows 10. Please use Cloud Recovery tool:

https://support.hp.com/au-en/document/c06162205

Regards.

BH
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KusiDaDon · ‎01-16-2021

Good suggestion there man.

I've downloaded the HP recovery tool but it keeps on informing me of an "Invalid / mismatched Product ID. I've used all support HP software to generate my Product ID (which they gave me as N9E13UA#ABA), but still tells me invalid and mismatched.

Other alternatives solutions on support.hp.com are not a good suit for me

please HELP me......