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‎01-12-2021 03:23 PM - edited ‎01-12-2021 03:23 PM

HP Recommended
Product: Pavilion 17-g121wm
Operating System: Microsoft Windows 10 (64-bit)

Good day family.

Can any here help with a recovery CD for my HP pc? 

My pc model is HP 17-g121wm AMD Quad-core A10-8700 APU

Thanks already!!

 

1 person had the same question
2 REPLIES 2

‎01-13-2021 02:07 PM

HP Recommended

@KusiDaDon 

 

For (original)  Windows 10. Please use Cloud Recovery tool:

 

               https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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‎01-16-2021 04:54 AM - edited ‎01-16-2021 04:56 AM

HP Recommended

Good suggestion there man.

I've downloaded the HP recovery tool but it keeps on informing me of an "Invalid / mismatched Product ID. I've used all support HP software to generate my Product ID (which they gave me as N9E13UA#ABA), but still tells me invalid and mismatched.

 

Other alternatives solutions on support.hp.com are not a good suit for me

 

please HELP me......

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