cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Highlighted
cruisinfanatic
Level 1
7 4 0 0
Message 1 of 4
183
Flag Post

Recovery Disk Fail

‎09-22-2019 04:25 PM

HP Recommended
Product: ENVY h8-1437c
Operating System: Microsoft Windows 8.1 (64-bit)

As a fix for a past issue I had to replace the mother board. I'm assuming that's why my recover disks tell me when trying to use that they aren't for this computer. How do I get back my system?

Now what do I do?

3 REPLIES 3
Highlighted
Grzwacz
Level 12
Level 12
6,382 6,367 606 1,399
Message 2 of 4
Flag Post

‎09-22-2019 05:37 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Did you replace the bad HP MB with a HP IPMMB-FM (Formosa) MB? The Formosa MB is an exact replacement part.

 

HP has to add code to the new motherboard's BIOS so the HP Win 8.1 Recovery media will work with the new motherboard.

 

You would have to contact HP Support (Link) to see if this is doable and what the cost would be to do this.

 

It may be cheaper to buy a new Windows product key.

 

Regards

 

Highlighted
cruisinfanatic
Author
Level 1
7 4 0 0
Message 3 of 4
Flag Post

‎09-22-2019 05:39 PM

HP Recommended

I agree on the new key

0 Kudos
Highlighted
Grzwacz
Level 12
Level 12
6,382 6,367 606 1,399
Message 4 of 4
Flag Post

‎09-22-2019 05:51 PM

HP Recommended

Hi,

 

Don't know if you can get Windows 8.1 Home anymore. Maybe eBay?

 

I saw the 8.1 Pro version at Amazon.

 

Maybe Windows 10??

 

The problem here (Windows 10) is HP did not provide any Windows 10 driver support. 

 

So it is a guessing game as to compatibility and continued new Windows 10 version support on this PC.

 

Regards

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation