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‎05-19-2020 10:58 AM

HP Recommended

I never had a WLAN part replaced just motherboard video and power supply from HP repair.

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‎05-19-2020 11:06 AM

HP Recommended

should I send the PC back for a third repair to ensure something gets done to allow the stick to work? I sent in the computer the second time with this issue and 2 weeks later all HP did was reload the OS... I also send screen shows of the recovery phase when I sent the PC in and detailed notes but never got addressed. 

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‎05-19-2020 11:41 AM

HP Recommended

Hi

I do not know what you want to achieve.

 

IF THERE IS/HAS BEEN A CHANGE, like the HDD or something else, then the recovery stick may not work.

 

If you buy a 16 GB USB (it may work on an 8 GB) stick and use the

Create Windows 10 installation media

To get started, you will first need to have a license to install Windows 10. You can then download and run the media creation tool. For more information on how to use the tool, see the instructions below.

 
Download and make the USB add in the HP drivers, create a folder called HP_Drvrs. and you have a working install USB.
 
 
You have made your own and can update it as the drivers get updated and Windows gets updated.
Lo-Cost/No-Cost alternative.
 
 
 
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‎05-20-2020 10:10 AM

HP Recommended

I tried the recovery again by having the wifi card unplugged from the motherboard and same issue. I did capture the details in a text document as well as the LOG file. I cant attach the files so copying and pasting the details text log

 

[12:47:39.00][ChkError.cmd] **************************************************
[12:47:39.02][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[12:47:39.03][ChkError.cmd] --------------------------------------------------
[12:47:39.03][ChkError.cmd] Check SW Error...
[12:47:39.05][ChkError.cmd] --------------------------------------------------
[12:47:39.05][ChkError.cmd]
[12:47:39.06][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[12:47:39.06][ChkError.cmd]
[12:47:39.08][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBV1.log]...
[12:47:39.08][ChkError.cmd]
[12:47:39.09][ChkError.cmd] Check 2nd parameter [PASS2AFTERBBV1]
[12:47:39.09][ChkError.cmd]
[12:47:39.11][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,TIMEOUT,RMFAIL]
[12:47:39.11][ChkError.cmd] --------------------------------------------------
[12:47:39.12][ChkError.cmd] Checking : Memory Dump
[12:47:39.12][ChkError.cmd] Could not find memory dump...
[12:47:39.14][ChkError.cmd]
[12:47:39.14][ChkError.cmd] [DumpFile]
[12:47:39.16][ChkError.cmd] Result=PASSED
[12:47:39.16][ChkError.cmd] --------------------------------------------------
[12:47:39.17][ChkError.cmd] Checking : Apps' log
[12:47:39.17][ChkError.cmd]
[12:47:43.25][ChkError.cmd] [AppsLog]
[12:47:43.27][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the [C:\system.sav\Logs\CheckLog\PASS2_BBV1_BBApps.log]
[12:47:43.27][ChkError.cmd] Result=FAILED
[12:47:43.28][ChkError.cmd] --------------------------------------------------
[12:47:43.28][ChkError.cmd] Checking : Timeout in INSTALL.log
[12:47:43.30][ChkError.cmd]
[12:47:43.30][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[12:47:43.82][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[12:47:44.00][ChkError.cmd] There is NO timeout in install.log file.
[12:47:44.01][ChkError.cmd]
[12:47:44.01][ChkError.cmd] [TIMEOUT]
[12:47:44.03][ChkError.cmd] Result=PASSED
[12:47:44.03][ChkError.cmd] --------------------------------------------------
[12:47:44.03][ChkError.cmd] Checking : RMFAIL.flg exists or not
[12:47:44.04][ChkError.cmd]
[12:47:44.06][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[12:47:44.06][ChkError.cmd]
[12:47:44.08][ChkError.cmd] [RMFAIL]
[12:47:44.08][ChkError.cmd] Result=PASSED
[12:47:44.09][ChkError.cmd]
[12:47:44.09][ChkError.cmd] --------------------------------------------------
[12:47:44.11][ChkError.cmd] Some error detected...
[12:47:44.12][ChkError.cmd]
[12:47:44.12][ChkError.cmd] --------------------------------------------------
[12:47:44.14][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[12:47:44.14][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[12:47:44.15][ChkError.cmd] --------------------------------------------------
[12:47:44.15][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[12:47:44.15][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[12:47:44.17][ChkError.cmd]
[12:47:44.17][ChkError.cmd] --------------------------------------------------
[12:47:44.19][ChkError.cmd]
[12:47:44.19][ChkError.cmd] This is for customer image...
[12:47:44.20][ChkError.cmd]
[12:47:44.20][ChkError.cmd] Trigger CTO panic...
[12:47:44.22][ChkError.cmd]
[12:47:44.22][ChkError.cmd] --------------------------------------------------
[12:47:44.22][ChkError.cmd] [ChkError.cmd] has completed...
[12:47:44.23][ChkError.cmd] **************************************************
[12:47:44.62] [PANIC.cmd] has been called at non-WinPE environment.
[12:47:44.62] [PANIC.cmd] activate BP and reboot into WinPE environment at first...
[12:47:39.00][ChkError.cmd] **************************************************
[12:47:39.02][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[12:47:39.03][ChkError.cmd] --------------------------------------------------
[12:47:39.03][ChkError.cmd] Check SW Error...
[12:47:39.05][ChkError.cmd] --------------------------------------------------
[12:47:39.05][ChkError.cmd]
[12:47:39.06][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[12:47:39.06][ChkError.cmd]
[12:47:39.08][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBV1.log]...
[12:47:39.08][ChkError.cmd]
[12:47:39.09][ChkError.cmd] Check 2nd parameter [PASS2AFTERBBV1]
[12:47:39.09][ChkError.cmd]
[12:47:39.11][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,TIMEOUT,RMFAIL]
[12:47:39.11][ChkError.cmd] --------------------------------------------------
[12:47:39.12][ChkError.cmd] Checking : Memory Dump
[12:47:39.12][ChkError.cmd] Could not find memory dump...
[12:47:39.14][ChkError.cmd]
[12:47:39.14][ChkError.cmd] [DumpFile]
[12:47:39.16][ChkError.cmd] Result=PASSED
[12:47:39.16][ChkError.cmd] --------------------------------------------------
[12:47:39.17][ChkError.cmd] Checking : Apps' log
[12:47:39.17][ChkError.cmd]
[12:47:43.25][ChkError.cmd] [AppsLog]
[12:47:43.27][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the [C:\system.sav\Logs\CheckLog\PASS2_BBV1_BBApps.log]
[12:47:43.27][ChkError.cmd] Result=FAILED
[12:47:43.28][ChkError.cmd] --------------------------------------------------
[12:47:43.28][ChkError.cmd] Checking : Timeout in INSTALL.log
[12:47:43.30][ChkError.cmd]
[12:47:43.30][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[12:47:43.82][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[12:47:44.00][ChkError.cmd] There is NO timeout in install.log file.
[12:47:44.01][ChkError.cmd]
[12:47:44.01][ChkError.cmd] [TIMEOUT]
[12:47:44.03][ChkError.cmd] Result=PASSED
[12:47:44.03][ChkError.cmd] --------------------------------------------------
[12:47:44.03][ChkError.cmd] Checking : RMFAIL.flg exists or not
[12:47:44.04][ChkError.cmd]
[12:47:44.06][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[12:47:44.06][ChkError.cmd]
[12:47:44.08][ChkError.cmd] [RMFAIL]
[12:47:44.08][ChkError.cmd] Result=PASSED
[12:47:44.09][ChkError.cmd]
[12:47:44.09][ChkError.cmd] --------------------------------------------------
[12:47:44.11][ChkError.cmd] Some error detected...
[12:47:44.12][ChkError.cmd]
[12:47:44.12][ChkError.cmd] --------------------------------------------------
[12:47:44.14][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[12:47:44.14][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[12:47:44.15][ChkError.cmd] --------------------------------------------------
[12:47:44.15][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[12:47:44.15][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[12:47:44.17][ChkError.cmd]
[12:47:44.17][ChkError.cmd] --------------------------------------------------
[12:47:44.19][ChkError.cmd]
[12:47:44.19][ChkError.cmd] This is for customer image...
[12:47:44.20][ChkError.cmd]
[12:47:44.20][ChkError.cmd] Trigger CTO panic...
[12:47:44.22][ChkError.cmd]
[12:47:44.22][ChkError.cmd] --------------------------------------------------
[12:47:44.22][ChkError.cmd] [ChkError.cmd] has completed...
[12:47:44.23][ChkError.cmd] **************************************************
[12:47:44.76][InactiveSP.cmd] **************************************************
[12:47:44.76][InactiveSP.cmd] [InactiveSP.cmd] has started...
[12:47:44.78][InactiveSP.cmd] --------------------------------------------------
[12:47:44.78][InactiveSP.cmd] Inactive System Parition...
[12:47:44.79][InactiveSP.cmd] --------------------------------------------------
[12:47:44.79][InactiveSP.cmd]
[12:47:44.81][InactiveSP.cmd] Create ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"]...
[12:47:44.81][InactiveSP.cmd]
[12:47:44.82][InactiveSP.cmd] Inactive ESP...
[12:47:44.82][InactiveSP.cmd]
[12:47:44.85][DrvLtr2ESP.cmd] **************************************************
[12:47:44.85][DrvLtr2ESP.cmd] [C:\SYSTEM.SAV\ExitProc\DrvLtr2ESP.cmd] has started...
[12:47:44.87][DrvLtr2ESP.cmd] --------------------------------------------------
[12:47:44.87][DrvLtr2ESP.cmd] Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file...
[12:47:44.87][DrvLtr2ESP.cmd]
[12:47:44.89][DrvLtr2ESP.cmd]
[12:47:44.89][DrvLtr2ESP.cmd] Detect ESP partition index...
[12:47:44.90][DrvLtr2ESP.cmd]
[12:47:45.30][DrvLtr2ESP.cmd] ESP partition index = [1]
[12:47:45.32][DrvLtr2ESP.cmd] ESP drive letter = [NONE]
[12:47:45.32][DrvLtr2ESP.cmd]
[12:47:45.33][DrvLtr2ESP.cmd] Assign drive letter to ESP...
[12:47:45.33][DrvLtr2ESP.cmd]
[12:47:47.33][DrvLtr2ESP.cmd] Succeed in assigning drive letter to ESP
[12:47:47.35][DrvLtr2ESP.cmd] Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected...
[12:47:47.36][DrvLtr2ESP.cmd] --------------------------------------------------
[12:47:47.36][DrvLtr2ESP.cmd] [DrvLtr2ESP.cmd] has completed...
[12:47:47.36][DrvLtr2ESP.cmd] **************************************************
[12:47:47.67][InactiveSP.cmd] Found ESP [S:]...
[12:47:47.69][InactiveSP.cmd] going to rename .efi files to disable ESP...
[12:47:47.70][InactiveSP.cmd] Inactive ESP successfully.
[12:47:47.72][InactiveSP.cmd]
[12:47:47.74][InactiveSP.cmd] Active BP...
[12:47:47.74][InactiveSP.cmd]
[12:47:47.77][InactiveSP.cmd] BP drive letter = [D:]
[12:47:47.81][InactiveSP.cmd] Active BP successfully.
[12:47:47.81][InactiveSP.cmd]
[12:47:47.83][InactiveSP.cmd] Delete ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"] file since no errors detected...
[12:47:47.83][InactiveSP.cmd] --------------------------------------------------
[12:47:47.85][InactiveSP.cmd] [InactiveSP.cmd] has completed...
[12:47:47.85][InactiveSP.cmd] **************************************************
[12:47:48.10] [PANIC.cmd] going to reboot Windows...

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‎05-21-2020 04:11 AM

HP Recommended

Hi

When you come up with a cohesive post then maybe I can help.

Like the exact details of the PC.

AND when I say IF there has been a change ""where the system board, PSU, and video card were replaced"" the recovery stick may not work.

 

BYE.

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