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HP Envy 23-d 020eo
Microsoft Windows 10 (64-bit)

Mohei writes: Recovery Image (D:) In my explorer I found this in red - and it shows that it is almost full.

When I examine this in explorer I found several APPS which I have not bought, and that I want to have removed, as

they do not belong to me. Who can remove this files for me, as I guess they are the reason that my (D:) is almost full. This is the answer from PC Support Result:HP and Compaq Desktop PCs - What is the Recovery (D:) Hard Drive?

 

What is Recovery (D:)?Recovery (D): is a special partition on the hard drive used to restore the system in the event of problem. Recovery (D:) drive can be seen in Windows Explorer as a usable drive, you should not attempt to store files in it. Storing files can on the Recovery (D:) drive can cause the system recovery process to fail.

Windows Explorer showing the Recovery (D:) partition. 

Mohei writes: I do want to have these APPS removed from the (D:) as I am told that I cannot do this myself.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I was not trying to store files on Recovery Image (D:) - but this letter D suddenly was turning red with the signal - it is almost full. I read all about it, and that we should never do anything with this ourselves.

But I tried to look through the files on that D - and recognised 5 different Apps, which I have never bought.

But I could not delete them. 

Suddenly when I was looking through my start-up files I saw the same 5 Apps in my Startup-process. Than I thought that this is a connection - and I deleted the apps from my start-up-picture.. Perhaps I am explaining this very diffecult.

What I think is - that perhaps Microsoft - or someone else - has - in some way or the other - been Abel to put some files from these apps -  and strange enough - the files came in to the incorrect place.  When I now delited when they disappeared also from my start-up Pictures. 

View solution in original post

3 REPLIES 3
HP Recommended

@Mohei

 

HP does not recommend formatting or removing files from the Recovery Partition ( Drive: D )

 

If you wish you format the drive or remove files you can do so at your own risk,

 

If the computer ever has an issue with the OS then you will either need the Recovery Partition to fix your computer or use the Recovery Media.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

HP Recommended

I was not trying to store files on Recovery Image (D:) - but this letter D suddenly was turning red with the signal - it is almost full. I read all about it, and that we should never do anything with this ourselves.

But I tried to look through the files on that D - and recognised 5 different Apps, which I have never bought.

But I could not delete them. 

Suddenly when I was looking through my start-up files I saw the same 5 Apps in my Startup-process. Than I thought that this is a connection - and I deleted the apps from my start-up-picture.. Perhaps I am explaining this very diffecult.

What I think is - that perhaps Microsoft - or someone else - has - in some way or the other - been Abel to put some files from these apps -  and strange enough - the files came in to the incorrect place.  When I now delited when they disappeared also from my start-up Pictures. 

HP Recommended

@Mohei

 

Thanks for keeping me posted

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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