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HP Recommended
Omen Desktop 870-241
Microsoft Windows 10 (64-bit)

My HP Omen Desktop 870-241 computer is running Windows 10 Home OS. 

The computer was running very slow and so I closed all the programs and then re-booted the computer. It wouldn't open up but kept rebooting and finally took me to the blue repair screen.

I tried each of the options:

1. Tried operating in safe mode and that didn't help.

2. Went to the Restore option and all my restore points were missing.

3. Went to C: prompt and found the RegBak folder but it was empty. (recent change by MS, they don't have auto RegBak save any more)

4. Tried to the Reset for replacing System but Keeping data and that didn't work.

5. Then tried the full reset and that option was greyed out.

6. From the C: prompt I copied all my data files and saved to USB 

7. Went to the Recovery Option and followed the prompts. It went thru the process and all was looking great but then it tried the final restart and I received the Recovery Manager Screen. It says: Restoration Incomplete. In a cmd.exe screen on the side it says. "The System Cannot Find the Specified Drive (5 times), with a subline that says "Access denied". 

Any suggestions please would be greatly appreciated. Thank You!

Could there be something I could check in the Computer BIOS that is pointing to an unspecified drive? I do NOT have access to the C:\ on the cmd.exe. 

1 REPLY 1
HP Recommended

The specs for that PC indicates it has a  256 GB 3D TLC Solid State which is probably where the Windows 10 install resides. There is also a 1TB drive which is a standard SATA 7200 RPM drive, probably intended to be used for data.

My knowledge is limited when it comes to the 256 GB 3D TLC Solid State drive but it sure seems to be displaying symptoms of failing.  It can be replaced with another SSD and I would not use a TLC drive this time and then Windows 10 can be reinstalled

If you wish to experiment to see if the 256 GB 3D TLC Solid State is bad, just disconnect it, reinstall Windows 10 on the data drive and see if everything starts working OK.  Then you can replace the SSD, assuming the slower 1TB drive is too slow for your taste, or leave it on the 1TB, if you can put up with the slower speed.


I'm not an HP employee.
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