Recovery Manager not working

[Razah42]

I'm having trouble booting windows. It looks as if something is causing it to hang up during startup. Normal and safe mode (all safe mode options) are not working. It loads for aa while then reboots. When I try to enter the recovery Manager, I get the menus to pop up but all the options are grayed out except contact hp support, which ends the recovery Manager and reboots the machine. Has anyone seen this, and can you give me some help? Thank you!

[A4Apollo · Accepted solution]

Hi! @Razah42, Welcome to HP forums.

I understand the recovery manager is greyed out and you have issues performing recovery on the PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Did you delete the recovery partition on your PC?

Please share the product number of your PC to assist you better.

Excellent description and a great diagnosis done. It is greatly appreciated.

If you have deleted or if the recovery partition is corrupted you will have issues performing recovery and the recovery partition will be greyed out.

Also, Try running a hard drive test on your PC from system diagnostics page and check if the hard drive on your PC is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Try restoring the BIOS to default on your PC.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

Also, Try few steps recommended below.

a Click Start, type cmd in the Start Search box, right-click cmd in the Programs list, and then click Run as administrator. If you are prompted for an administrator password or confirmation, type your password, or click Continue.
b. At the command prompt, type Chkdsk /f, and then press ENTER. 
c. Press Y when you are prompted to check the disk next time that the system restarts. 
d. Close all applications, and then restart the computer. Note During the restart process, Windows checks the disk for errors and then starts.
e. After the computer has restarted, try to restore from the recovery manager.

Refer this article to know more information about performing a system recovery. Click Here

If the issue still persists after trying out the steps. Recovery manager on your PC might be corrupted or have gone faulty. 

Please order a set of recovery kit for your PC to restore the image.

I will share you few details through a private message about the service options for your laptop.

Please watch your inbox for more information.

Hope this helps!
Have a great day ahead! 🙂

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[Razah42]

Thank you for the great reply. 

Since I posted the original problem, I think I have narrowed it down to a hard drive failure. The weird thing is that it all started when my Avast anti virus renewed. Avast made some changes to the computer, and this issue started the next time I tried to boot up.

Now, it has gotten to the point where I can't even get into the bios. The hard drive makes a lot of weird noises. I made an Ubuntu boot CD and mounted the hard drive partitions, but when I try to go into them it locks everything up. I can't even seem to use the boot CD if the hard drive is plugged in (like it is robbing too much power or something).

My next step will be to try to use this hard drive in another computer to see if I can access it. Most likely scenario is that I'll need to replace the hard drive. How do I order a restore disk, and would that work on a new hard drive?