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‎10-02-2017 01:05 AM

HP Recommended
Product: Hp 110 Desktop
Operating System: Microsoft Windows 8.1 (64-bit)

I am trying to fix a friend's computer...have been doing this for several years but this has me stressed.  I saved her files on DVD using Recovery Manager, then reset the computer to factory conditon.  When I put the DVD in and use Recovery Manager I can reinstll the files to the System Recovery folder, and see many of them, but how do I get them back into the locations they came from?  Documents, etc.  Not any pictures or music, just nursing home care plans, etc.

 

Using IE 11, 1 TB hd.  I've been using Linux for several years but have done a lot of MS help (no charge).  Just a little confused on how to handle the files to "restore" them.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2017 02:20 AM - edited ‎10-02-2017 02:24 AM

HP Recommended

@mikrose

Unfortunately HP Recovery Manager is not the optimum solution for backup and is only a last resort to save files when a machine won't boot and has to be recovered. It only puts them in the folder and you have to move them to their location.

Cut and paste works.Or copy and paste. You should also be able to right click and choose Send to and select My Documents.

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2 REPLIES 2

‎10-02-2017 02:20 AM - edited ‎10-02-2017 02:24 AM

HP Recommended

@mikrose

Unfortunately HP Recovery Manager is not the optimum solution for backup and is only a last resort to save files when a machine won't boot and has to be recovered. It only puts them in the folder and you have to move them to their location.

Cut and paste works.Or copy and paste. You should also be able to right click and choose Send to and select My Documents.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎10-02-2017 09:35 AM

HP Recommended

Thanks, I was afraid of that.  The files just don't look like what they should be...we'll see what happens.

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